Privacy Policy

This Privacy Policy ("Policy") describes how Timnas4D ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "User") who access or use the services available at timnas4d.cam.

Timnas4D operates an online gaming platform serving users across Malaysia — including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. Our platform offers live casino games, sports betting, slots, lottery products, and arcade games, all of which require the collection and processing of certain personal data to function correctly and securely.

By registering an account, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the platform and contact us to request account closure.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. Together, these three documents govern your relationship with the Timnas4D platform.

The following terms are used throughout this Policy with the meanings set out below:

• "Personal Data" — any information that identifies or can identify a living individual, directly or indirectly. This includes names, email addresses, payment card details, IP addresses, and device identifiers.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
• "Data Controller" — Timnas4D, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — a third party that processes personal data on behalf of Timnas4D under a data processing agreement (e.g., payment service providers, KYC verification vendors).
• "KYC Data" — Know Your Customer documentation, including government-issued identity documents, proof of address, and selfie verification images, submitted for identity and age verification purposes.
• "Cookies" — small text files placed on your device by the platform to enable functionality, session management, analytics, and personalisation features.
• "MYR / RM" — Malaysian Ringgit, the primary currency used for transactions and financial records on the Timnas4D platform.

Timnas4D collects personal data from multiple sources as part of normal platform operations. The categories of personal data we collect, and the context in which they are collected, are set out in the table below:

We collect only the personal data that is necessary for the purposes described in Section 4. We do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required for a specific regulatory compliance obligation and with your explicit consent.

Timnas4D processes your personal data for the following purposes:

1. 4.1Account Management: To create, maintain, and administer your Timnas4D account, including processing login credentials and managing account settings and preferences.
2. 4.2Identity Verification: To verify your identity and age (confirming you are aged 21 or above) in compliance with our licensing obligations and anti-money-laundering (AML) requirements.
3. 4.3Payment Processing: To process deposits and withdrawals via Malaysian payment channels, including Maybank2u, CIMB Clicks, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX, Public Bank Online, Hong Leong Connect, and cryptocurrency payment processors. All financial transactions are denominated in MYR unless you deposit via cryptocurrency, in which case conversion to MYR occurs at the prevailing rate.
4. 4.4Service Delivery: To provide access to games, process wagers, settle outcomes, apply bonuses and promotional credits, and manage your loyalty tier status.
5. 4.5Regulatory Compliance: To meet obligations under international gaming regulations, anti-money-laundering frameworks, and counter-terrorism financing requirements applicable to our licensing jurisdiction.
6. 4.6Responsible Gambling: To monitor gaming activity for indicators of problem gambling behaviour, enforce self-imposed deposit and loss limits, deliver session reminders, and respond to self-exclusion requests promptly and effectively.
7. 4.7Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other forms of platform misuse. Technical data including IP addresses and device fingerprints are used for this purpose.
8. 4.8Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance and training purposes.
9. 4.9Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, user experience design, and the effectiveness of promotional campaigns.
10. 4.10Communications: To send you account-related notifications, security alerts, deposit and withdrawal confirmations, promotional offers (where you have provided consent), and responsible gambling check-ins.

• Contractual Necessity: Processing required to perform the contract between you and Timnas4D (i.e., to provide the gaming services you have registered to use). This covers account creation, payment processing, game delivery, and withdrawal processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC verification, and mandatory reporting to regulatory bodies under our gaming licence.
• Legitimate Interests: Processing necessary for the legitimate business interests of Timnas4D, provided those interests are not overridden by your fundamental rights. This includes fraud prevention, platform security, technical data analysis for service improvement, and responsible gambling monitoring.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent. This basis applies primarily to marketing communications and optional personalisation features. You may withdraw consent at any time by contacting our support team or adjusting your account settings, without affecting the lawfulness of processing prior to withdrawal.

Timnas4D may share your personal data with the following categories of third parties:

• Payment Service Providers: Malaysian payment processors including DuitNow, FPX operators, Touch 'n Go eWallet (TNG Digital), Boost (Axiata Digital), GrabPay (Grab Malaysia), Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect receive the minimum financial data necessary to process your deposit and withdrawal transactions. Cryptocurrency transactions are processed via applicable blockchain network processors.
• KYC & Identity Verification Vendors: Third-party identity verification services that assist us in verifying your identity and age as part of our KYC compliance obligations.
• Game Content Providers: Licensed game providers whose titles are available on the Timnas4D platform may receive anonymised session data necessary to deliver and maintain their game services.
• Regulatory Authorities: Where required by our gaming licence or applicable law, we may be obligated to disclose personal data to regulatory bodies, law enforcement agencies, or financial intelligence units.
• Fraud Prevention Networks: Shared fraud intelligence databases to which we may submit or receive anonymised risk signals for the purpose of preventing platform abuse and money laundering.
• IT Service Providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers who process data on our behalf under binding data processing agreements.

All third-party processors are engaged under written contractual terms that require them to process your data only for specified purposes, implement appropriate security measures, and comply with applicable data protection obligations.

Timnas4D uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. The categories of cookies we use are described below:

Strictly Necessary cookies are deployed without your explicit consent, as they are essential to platform operation. All other cookie categories are set only where you have provided consent, which you may manage through your browser settings. Disabling non-essential cookies will not affect your ability to access core platform features, though some personalisation functions may be reduced.

Timnas4D retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The principal retention periods we apply are as follows:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations under our international gaming licence.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years in compliance with international anti-money-laundering standards. Transaction records include deposit and withdrawal history denominated in MYR.
• Gaming Activity Logs: Retained for a minimum of three (3) years for dispute resolution and responsible gambling monitoring purposes.
• Customer Support Records: Retained for two (2) years from the date of the final communication in each support case.
• Marketing Consent Records: Retained for the duration of your active consent plus three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be associated with any identifiable individual.

Our data security programme includes the following measures:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Timnas4D platform is encrypted using 256-bit SSL/TLS protocols — the same standard used by major Malaysian banks and financial institutions including Maybank and CIMB.
• Data Encryption at Rest: Sensitive personal data held in our databases — including KYC documentation and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis, governed by role-based access controls and multi-factor authentication for all administrative personnel.
• Penetration Testing: Our platform undergoes regular security assessments and penetration testing by independent third-party security specialists.
• Incident Response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected users without undue delay via the email address associated with your account.
• Secure Payment Integration: Payment data is processed through PCI-DSS compliant payment gateways. Timnas4D does not store full card numbers or CVV codes on our servers.

While we take all reasonable steps to protect your data, no digital system can guarantee absolute security. You play an important role in protecting your account by maintaining a strong, unique password and notifying us immediately of any suspected unauthorised access.

Subject to the applicable data protection framework and any overriding legal obligations, you have the following rights in relation to your personal data held by Timnas4D:

To exercise any of these rights, please contact our Data Protection team at the email address listed in Section 15. We will respond to all verified requests within thirty (30) calendar days. We may be required to verify your identity before processing a data rights request. In certain cases — particularly where retention is required for legal or regulatory reasons — we may be unable to fulfil a deletion request in full, in which case we will explain the relevant legal basis for continued retention.

If you are not satisfied with our response to a data rights request, you have the right to lodge a complaint with the data protection supervisory authority applicable to Timnas4D's licensing jurisdiction.

As Timnas4D operates under international gaming licensing and engages third-party service providers located in various jurisdictions, your personal data may be transferred to and processed in countries outside of Malaysia. Such transfers may include, without limitation, transfer to server infrastructure providers, KYC verification vendors, and game content providers operating in other regions.

Where personal data is transferred internationally, Timnas4D ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection frameworks. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Binding corporate rules where data is transferred between entities within a group structure.
• Transfer to jurisdictions recognised as providing an adequate level of data protection.

By using the Timnas4D platform and agreeing to this Privacy Policy, you consent to the transfer of your personal data to third-party processors in other jurisdictions for the purposes described in this Policy, subject always to the safeguards described above.

During account registration, all users are required to confirm that they are aged 21 or above. Timnas4D further verifies age through its KYC process, which requires government-issued identity documentation for all accounts prior to withdrawal processing.

If Timnas4D becomes aware that personal data has been collected from a person under the age of 21 — whether through a fraudulent declaration during registration or any other means — we will:

• Immediately suspend the relevant account pending investigation.
• Permanently close the account upon confirmation of underage access.
• Return any deposit balance to the original payment method, minus any withdrawals already processed.
• Securely delete all personal data associated with the underage user within thirty (30) days of discovery, subject to any overriding legal retention obligations.

If you are a parent or guardian and believe a minor may have accessed Timnas4D using your payment details or device, please contact us immediately at the address in Section 15 so we can act promptly.

The Timnas4D platform may contain references to third-party payment brand names — including but not limited to Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, and FPX — solely for the purpose of identifying supported payment methods. These references do not constitute endorsements, partnerships, or any representation that those entities have approved or reviewed this Policy.

Timnas4D is not responsible for the privacy practices of any third-party entities. If you navigate away from timnas4d.cam — for example by accessing your bank's own portal during a payment — you are subject to that entity's own privacy policy and data practices. We encourage you to review the privacy policies of all third-party services you use in connection with your Timnas4D account.

Timnas4D reserves the right to amend this Privacy Policy at any time. Material changes — defined as changes that substantially affect your rights or the way we use your personal data — will be communicated to registered Users via the email address associated with their account, with a minimum of seven (7) days' notice prior to the amendment taking effect.

Non-material changes (such as grammatical corrections, clarifications, or updates to reflect changes in applicable law that do not affect how we process your data) may be made without prior individual notification, though the "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Timnas4D platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree to the amended Policy, you may close your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact Timnas4D through the following channels:

• Data Protection Enquiries (Email): [email protected] — please include "Privacy Request" in your subject line.
• Live Chat: Available 24/7 directly on the platform — fastest route for general account queries.
• WhatsApp Support: Contact details are provided following account login.

We provide support in English, Bahasa Melayu, and Mandarin Chinese, 24 hours a day, seven days a week. Our average live chat response time is 3–5 minutes. Formal data rights requests submitted by email are processed within thirty (30) calendar days of receipt and identity verification.

For concerns specifically related to responsible gambling — including requests for self-exclusion, deposit limit adjustments, or access to external support resources — please visit our dedicated Responsible Gambling page. For any other legal or contractual questions, please review our Terms & Conditions.